Sky7CRM Custom Insurance Platform
Sky7 Prime Wealth Pvt Ltd

Custom Insurance CRM &
Automation Platform

Transforming manual insurance tracking into a high-performance digital ecosystem.

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Project Overview


Sky7 Prime Wealth Pvt Ltd, a growing insurance service provider, required a centralized digital system to manage leads, customers, agents, policy issuances, and renewals under one unified platform.

Prior to implementation, their operations relied heavily on manual registers, spreadsheets, and disconnected communication channels. Renewal tracking was dependent on human memory and follow-ups were managed informally, increasing the risk of missed policy expirations and revenue leakage. Customer data was fragmented, document handling lacked structure, and management visibility into performance metrics was limited.

As the business expanded, these inefficiencies began affecting scalability, operational accuracy, and internal coordination.

To address these challenges, we designed and developed a fully customized corporate website integrated with a secure, role-based CRM system tailored specifically for insurance workflows. Unlike generic off-the-shelf CRMs, this solution was engineered around their exact operational model, renewal cycles, agent assignments, reporting needs, and document management processes.

The platform centralized all business activities into a structured digital ecosystem — enabling automation, accountability, and real-time monitoring.

Goal

The primary objective was to replace manual record-keeping and fragmented systems with a scalable, secure, and automation-driven solution built specifically for insurance operations.

  • Eliminate dependency on manual renewal tracking
  • Reduce the risk of missed policy follow-ups
  • Centralize customer, policy, and agent data
  • Improve reporting visibility for management
  • Enable structured workflow automation
  • Strengthen data security and access control

The Challenge

The absence of a unified system led to critical business bottlenecks:

  • Manual tracking of policy renewals
  • Limited visibility into lead and customer data
  • Inefficient communication between back office and management
  • Risk of missed renewal follow-ups
  • Lack of secure document management

The Solution

A bespoke CRM built from scratch to align with their exact workflow:

  • Centralized lead management
  • Policy lifecycle tracking
  • Agent assignment workflow
  • Renewal monitoring & automation
  • Secure document handling
  • Performance reporting dashboard

Role-Based Access Control

Ensuring operational discipline and data security through a structured multi-level access system.

Back Office Role

  • Data entry & customer record management
  • Policy updates & renewal tracking
  • Automated renewal email dispatch
  • Document upload & structured storage
  • Restricted access outside authorized workplace network

Admin Role

  • Full system master access
  • Master data management (Agents, Policies, Types)
  • Business analytics & performance monitoring
  • Advanced filtered reporting (Date, Type, Location)
  • System configuration & operational oversight

Automation & Security Features


The platform includes advanced automation and protection mechanisms designed to eliminate manual errors and strengthen operational control.

  • Automated daily database backups
    Ensures complete data security and recovery readiness.
  • Cron-based renewal reminders
    Automated alerts before policy expiration dates.
  • Password-protected PDF delivery
    Policies securely shared via Email and WhatsApp.
  • Network-based access control
    Restricted back-office access outside authorized network.
  • Structured document management
    Organized digital storage for customer and policy records.
  • Workflow automation
    Reduced manual intervention and operational dependency.

These features significantly reduced dependency on manual processes and improved renewal consistency.

Network Login Restriction View

Network-Based Login Restriction Interface

Dashboard & Reporting

The CRM dashboard provides real-time business insights for operational transparency.

CRM Dashboard Analytics & Renewal Charts

CRM Dashboard – Analytics & Renewal Monitoring

  • Upcoming renewals overview
    Real-time tracking of expiring policies.
  • Claims monitoring
    Pending and approved claim visibility.
  • Active policies by financial year
    Categorized tracking and segmentation.
  • Revenue & renewal tracking
    Business performance insights.
  • Filtered management reports
    Custom date and business-type reporting.

The reporting system enables data-driven decision-making and operational transparency.

Technology Stack


Backend
PHP MySQL
Frontend
HTML5 CSS3 Bootstrap JavaScript
Integrations
SMTP Email Services Cron-Based Automation
Security
Role-Based Access Control Network Access Restrictions Password-Protected PDF Delivery

Results & Impact

Measurable operational improvements after implementation.

Improved renewal tracking accuracy

Reduced risk of missed policy follow-ups

Centralized customer & policy database

Enhanced reporting visibility

Improved internal workflow efficiency

Increased operational transparency

The solution transformed manual processes into a structured, automated insurance management system.

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